Contact Customer Support
We welcome your questions, corrections, and general feedback.
Email Us Directly
For technical questions, geographic directory corrections, or partner inquiries, please email our support team directly:
Subscription & Billing Notice
Please note that USA People Search does not bill customers, process credit cards, or manage search subscriptions. If you purchased a background report or monthly search subscription through our partner, Spokeo, your account, billing, and subscription management must be handled directly via Spokeo's customer service.
USA People Search and its search partners are not Consumer Reporting Agencies under the Fair Credit Reporting Act (15 U.S.C. § 1681). Reports and directory listings available through this site cannot be utilized to make determinations regarding employment, credit eligibility, tenant housing screening, or insurance underwriting.
Contact & Support Frequently Asked Questions
Common questions regarding support response times, partner billing, and privacy inquiries.
How can I contact customer support for USA People Search?
You can contact our support team directly via email at support@usapeoplesearch.org. We handle inquiries regarding site navigation, directory suggestions, and geographic feedback.
How long does it typically take to receive a response to an email inquiry?
Our customer support team reviews and responds to general inquiries within 1 to 2 business days (Monday through Friday, 9:00 AM – 5:00 PM EST).
Can USA People Search help cancel my Spokeo subscription?
No. USA People Search does not manage customer accounts, billing, or subscription plans for Spokeo. To manage or cancel a Spokeo subscription, please contact Spokeo Customer Care directly via spokeo.com.
Does USA People Search bill credit cards or charge subscription fees?
No. USA People Search never collects credit card numbers or bills users. All directories and search forms on our site are 100% free to access.
How do I report a factual error or broken link on a directory page?
Please email us at support@usapeoplesearch.org with the specific page URL and description of the issue. Our editorial team reviews corrections promptly.
How do I submit a privacy suppression request to USA People Search?
Although we do not host a personal records database, you can submit a request to support@usapeoplesearch.org to ensure your session data and inquiries are purged from all analytics logs.
Can USA People Search perform a manual background check on my behalf?
No. We do not provide private investigation or bespoke manual record retrieval services. Please use our online search tools to query third-party public records partners.
Who should I contact if I have business development or partnership inquiries?
For affiliate, marketing, or business partnership opportunities, email us at support@usapeoplesearch.org with 'Partnership Inquiry' in the subject line.
Does USA People Search have telephone support?
To maintain detailed written tracking of all user requests and compliance inquiries, we provide support exclusively via email.
Where are the official offices of USA People Search located?
USA People Search operates as an online digital directory serving users across the United States. All support correspondence is processed through our digital helpdesk.
Transparency & Affiliate Disclosure
USA People Search does not own, manage, or operate an internal background check database. All searches initiated on this site are securely redirected to our third-party partner, Spokeo, which provides the underlying public records search services. We may receive referral fees when you choose to use partner services, which supports our ongoing directory research.